Business process

Reverse Logistics

As Functional consultant of oracle, we’ve got lot of technical documents on forms and navigation for application. But as a Functional consultant we need to know the business process , how does the business work. If we have clear understanding of the business process, the turnaround time for issue resolution can drastically come down, as functional consultant won’t have to rely on customer’s testing.

I would like to share the business process a company here which is into semiconductor related component manufacturing in hi tech industry.

The item manufactured by company are mission critical and that is why if the customer is asks for item return , the items are first shipped to customers place and returns of the item takes place afterwards .

The entity which ship the item is called 3PL( third party logistics)

The entity which takes return of goods from customer is called 3PR (third party Repair).

These 2 entity are partners for the company. These will be different company , external to customer, bound by business  agreement.There fore we cannot use same Oracle production instance for these outside business entity. We do not want to expose our production related data to outside world, even if they are business partner. But still we have to provide the data for which they need to take action.

This is achieved by B2B messaging system where partner is B2B enabled.

If partner is not B2B enabled than we send and receive  flat file messages.

Here 3PR is non B2B enabled partner and 3PL is B2B enabled partner.

Messages exchanges takes place on Rosetta net standards

Following are the Reverse logistics operations  which takes place between the various entity:
 

1.       Adjustment 4B3

2.       Depot Transfer

3.       FG_Shipment

4.       Inventory Variance 4C1 3PL

5.       Inventory Variance 4C2 3PR

6.       Move Order

7.       Site Transfer

8.       RMA cycle

 Each of these Process is explained in upcoming posts